CUSTOMER SERVICE

SHIPPING

We currently offer Free Shipping on orders over $50, this excludes furniture. To get an accurate shipping quote on furniture please email shop@maisoninc.com.

Online orders being shipped domestically are processed within 24-36 hour for all in-stock items, and are shipped Monday-Friday. A confirmation email with tracking is sent once your package has been shipped.

All special order items will ship as we receive them, therefore items ordered together may not ship together.

Maison, Inc. offers FedEx Ground, 2nd Day Air and Overnight Services. Friday orders are shipped the following Monday.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email shop@maisoninc.com.

RETURN POLICY 

We hope you love your purchase from Maison, Inc., however, if you would like to return an item for store credit, please mail shop@maisoninc.com and we will send you return instructions. Please do not mail any items before contacting us.

Items purchased from Maison, Inc., maybe returned for store credit only within 14 days of receipt of items. Items must be in their original condition.

All discounted items are final sale and may not be returned.

Return shipping costs are the responsibility of the customer. Maison, Inc. does not supply return labels or cover return shipping costs.

If your item is damaged, please keep all original packaging and report to us within 48 hours.